Our fees in any case will depend on the circumstances, and in cases involving, inter alia, our surveillance service, site visit or decoy ('honey trap') service, our fees will largely depend on the exact location of the case, any locations we are required to visit, and any expenses which could be accrued during the case.

If you would like to receive a free quote from us, then please be sure to include as many details as possible with your enquiry. We will do our best to assess the case and offer the most cost effective solution if we are able to help.

Yes, of course. Our service is 100% private and confidential.

In many instances, we require full payment upfront. This is particularly true for surveillance cases, where we often provide real-time updates as the operation unfolds. To ensure the seamless execution of our services, we require advance payment in full for at least one session of surveillance.

In select circumstances, we may offer a deferred payment structure of 50% upfront and 50% upon completion. However, in such cases, the results of our investigation will only be disclosed once the final balance has been received. This policy ensures both efficiency and the integrity of our professional services.

While we always strive for the best possible outcome, the nature of investigative work is inherently unpredictable. As such, many of our services are provided without guarantees regarding specific results.

That said, the level of certainty varies depending on the case. Each situation is assessed individually, and any limitations or expectations will be clearly outlined when we provide your quote. We offer free quotes for all work.

No, this would be against the law.

As part of our background check packages, we offer a social media check, which involves identifying social media profiles that may be linked to a subject. Additionally, we can conduct further research into their online presence and social media activity using OSINT (Open-Source Intelligence) investigative methods.

In some cases, we also provide a social media honeytrap service, where one of our investigators contacts the subject through social media to assess their response to advances from the opposite sex. Based on our experience, this approach is most effective when we first identify the subject on dating platforms using OSINT research and then engage with them there. Alternatively, direct in-person interaction can also increase the likelihood of success.

We are frequently asked these questions. In most cases, the most effective approach is real-time surveillance rather than attempting to retrace someone's steps after potential infidelity has occurred.

Please be aware that we do not offer any form of illegal hacking services—we cannot and will not 'hack' a hotel's computer system to retrieve CCTV footage or records. However, we can revisit the hotel and interview the staff to ask whether your partner was staying alone or if they had visitors. We may also request to view CCTV footage during your partner's stay. That said, investigations of this nature are unpredictable. Results largely depend on the staff's amenability and cannot be guaranteed.

If you suspect that your partner could be cheating on you, then we recommend conducting surveillance at the time, rather than making enquiries at a hotel after they have left.

As a first step, please request a quote and provide all relevant details about your case in writing.

We review enquiries before deciding whether a telephone discussion is necessary or appropriate. In many cases, email or messaging is sufficient and allows us to assess the facts more efficiently.

Please note that we offer free quotes for all work, but we cannot dedicate extended periods of time to discussing a relationship or situation before an investigation has been instructed.

Please provide as much relevant information as possible from the outset and explain clearly what you would like us to establish.

For surveillance, site visits and other fieldwork, please provide exact locations and preferably Google Maps links, together with the required dates, times and available subject information. For tracing, background checks or other enquiries, include all identifying and background information that may assist us in assessing the case.

Yes. Although Phuket PI is based in Phuket, we can assist with investigations and enquiries elsewhere in Thailand depending on the circumstances of the case.

Short-notice investigations may sometimes be possible, but availability cannot be guaranteed. If your case is urgent, please send the full details, exact location and required starting time as soon as possible so that we can assess whether an agent is available.

No. Surveillance records what genuinely happens during the period for which an agent has been instructed. We cannot guarantee that a subject will meet a particular person, visit a particular location or engage in any specific activity during that time.